Terms of use

These terms are between you and the company that operates Notquoted. Its registered name, its company number, where it is registered and the address of its registered office are all published on the legal information page.

By creating an account, subscribing to a plan or using the reading, you agree to them. If you do not agree to them, please do not use the service.

Notquoted takes a photograph of a quotation for building work and compares the items written on it against a fixed list, held on this site, of the items a job of that type usually itemises. It reports which of those items your quotation does not list, which of them occur on a job of that type whether or not they are written down, which pieces of wording leave the scope open, and what you might ask the firm.

The comparison itself is a set difference computed in your browser. It is arithmetic on two lists, not an opinion.

This is important, and it is not boilerplate. The service does not:

• offer cost consultancy, budget estimating, quantity surveying, contract review, or any form of professional advice on building work;
• give legal advice, or advice on a dispute, a contract or a claim;
• express any view on whether a price is reasonable, high or low;
• compare one firm's quotation against another firm's in order to say which is better;
• recommend, endorse, vet, accredit or introduce any contractor;
• look at, process, store or display any monetary amount from your quotation.

If you need any of those things, you need a professional — a chartered surveyor, a solicitor, or a trade body. This service is not a substitute for one and does not hold itself out as one.

When the reading says an item is not listed, it means only that the item does not appear in the words on the page you photographed.

It does not mean the work will not be done, that it has been priced incorrectly, that it has been concealed, or that anybody has behaved improperly. Firms itemise in very different ways. Many fold waste removal, protection or consumables into a labour line and never write them separately. Many quote to a local convention about what a job of that type obviously includes. Many write short quotations because that is how they have always written them.

The output is a list of things worth asking about. It is not a list of things you may assume.

You may not use anything the service produces:

• in a complaint about a contractor, to that contractor or to anyone else;
• as leverage in a negotiation over price or scope;
• in a public review, rating, social media post or other public statement about a firm;
• as evidence, or as the basis of an allegation, in any dispute, adjudication, mediation or court proceedings;
• to suggest to anyone that a firm has under-priced, concealed or misrepresented anything.

These restrictions exist because the reading knows nothing about your site, your local practice, or how that particular firm writes its quotations, and because using it in any of those ways would be unfair to a business that has done nothing wrong. Breaching them is a breach of these terms and we may end your access. The full policy is at acceptable use.

We will provide the service with reasonable care and skill, as the Consumer Rights Act 2015 requires. We take that seriously and we are not trying to sign it away below.

What we cannot promise is that an image model will read every photograph correctly. Handwriting, poor light, unusual layouts and folded pages all cause misreadings. Check the extracted items against your own copy of the quotation before you rely on them, and tell us if something is wrong so that we can look at it.

We also cannot promise that the standard list for a category matches how your particular job is specified. It is a general list for a general job.

Nothing in these terms affects your statutory rights.

You must be 18 or over to hold an account. One person, one account; please keep your sign-in details to yourself and tell us promptly if you think somebody else has them.

You are responsible for what is done through your account. If we believe an account is being used to breach these terms, we may suspend it while we look into it, and we will tell you why.

There are three plans: a free plan, and two paid plans. Prices are shown in US dollars (USD) and include VAT at 20%. The price you see at checkout is the total you pay and the amount that will recur.

There is no free trial, no introductory rate that later increases, and no discount that expires into a higher price. If we ever change the price of a plan you are on, we will tell you before it takes effect and you will be able to cancel before paying the new price.

Each plan includes a monthly allowance of credits, which are consumed when you use the reading. Credits are an allowance for using this service and nothing else.

• They are not money and not stored value.
• They are not redeemable for cash and have no cash value.
• They are not transferable to another person or account.
• They do not carry over into the next billing period.
• They cannot be bought separately; there are no credit packs and no top-ups.

If your allowance runs out before the end of a period, you can move up a plan. We will not sell you a balance.

A paid plan renews automatically at the end of each billing period — monthly or yearly, whichever you chose — until you cancel it. We take payment on the renewal date using the payment method on your account.

We apply the subscription requirements of the Digital Markets, Competition and Consumers Act 2024 now, ahead of the date they come into force, because they describe how a subscription ought to work. In practice that means:

• before you subscribe, a summary screen sets out what you are buying, what it costs, how often it recurs and how to get out of it;
• we send a separate reminder email before each renewal — it is its own email, not a line in a newsletter;
• you have 14 days to cancel after you first subscribe;
• you have a further 14 days to cancel after each renewal, running from the renewal date;
• cancelling takes two clicks from your billing page, needs no explanation, and never requires you to telephone or email anyone.

You have a statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Because this is a digital service supplied immediately, that right ends early only if you have expressly asked us to begin straight away and have acknowledged that doing so ends it — which is why the checkout asks you to tick two separate boxes rather than bundling both into one.

If both boxes were not ticked and confirmed, the 14-day right survives and you can cancel for a refund. The order confirmation email repeats what you agreed to, so you have a record of it.

Everything about this, including the statutory model cancellation form, is on the cancellation and refunds page.

Card details are never handled by this site and never reach our servers. Payment is taken by a third-party payment provider certified to PCI DSS Level 1, and the card data goes directly to them over an encrypted connection.

We receive confirmation that a payment succeeded, the last four digits and the card type, and nothing else.

The firm’s name, its contact details and every figure on a quotation you upload are covered over in your browser, in the pixels, before the image is sent anywhere. The original photograph is not uploaded and is not stored.

Quotations are not used to train any model. You keep whatever rights you have in the document; you give us permission to process the redacted image only in order to produce your reading.

The detail is in the privacy notice.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure. Loss is foreseeable either if it is obvious that it will happen, or if we both knew it might when you subscribed.

We do not exclude or limit our liability in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any breach of your statutory rights in relation to the service.

We are not responsible for a decision you take about your building work. The service produces questions to put to a firm; what you do with the answers is a matter between you and that firm.

Under the Prescription and Limitation (Scotland) Act 1973, a claim arising from these terms must generally be brought within five years. In England and Wales the equivalent period is six years.

This is the period in which you can bring a claim. It is not a warranty period, and it is not a limit on how long we are responsible for the service.

These terms are governed by the law of Scotland. You and we agree to the non-exclusive jurisdiction of the Scottish courts.

Nothing in this clause removes any right you have to bring proceedings in the country where you live.

Write to support@irobuilding.shop or call +44 7763879472. We aim to resolve complaints within one working day and to answer every one within five.

If we cannot resolve it between us, a claim for a smaller sum can be raised through the Sheriff Court Simple Procedure, which handles claims up to £5,000.

For free, independent consumer advice, contact Advice Direct Scotland at consumeradvice.scot. Trading Standards Scotland is the enforcement body for consumer protection law in Scotland.

You can close your account at any time from your billing page. We may end it if you breach these terms, and we will tell you why and give you a chance to put it right where it is possible to do so.

If we withdraw the service altogether, we will give you at least 30 days’ notice and refund the unused part of anything you have paid.

If we change these terms in a way that affects you, we will email you at least 14 days before the change takes effect and tell you what has changed. If you do not want to accept it, you can cancel before it applies and we will refund the unused part of your current period.